Refund Policy
Effective July 22, 2026
This policy explains how refunds work for token (question credit) purchases on the Eunhong service.
1. Cancellation Before Use
If you have not used any of your purchased tokens, you may request a full refund within 7 days of payment by contacting us at the address below, in line with Korea's Act on Consumer Protection in Electronic Commerce.
2. Refunds After Use
One token is consumed per question. Once Eunhong has delivered a reading, that token is not eligible for a refund, as the service has already been provided.
3. Automatic Refund on Technical Failure
If a reading fails to complete due to a technical error, the token that was consumed is automatically restored to your balance; no request is needed.
4. How to Request a Refund
Email us with your payment details (date, payment method, package purchased) at: hongsaju7@gmail.com
We process requests promptly on receipt; depending on the payment method, the actual refund may take up to 7 business days to complete.
5. Other Cases
If a service disruption on our end prevented you from receiving a proper reading, contact us and we will consider a new reading or a partial refund on a case-by-case basis.